Frequently asked questions
What payment methods do you accept?
We accept most major credit cards through PayPal, 2 Checkout, MoneyBookers and ePassporte.
Can I pay by bank wire?
This may be possible, please speak to our support staff, who will be able to assist you further. Please note that you will be charged an additional fee for what we incur from accepting a bank wire.
Can I get a refund if I'm not happy?
Refunds are given in exceptional circumstances where it can be proven that the script is not functioning correctly. Refunds cannot be issued if the customer simply changes their mind.
Can I download the software instantly?
We approve all payments manually due to past fraud concerns. This is usually done within an hour during office hours. If it takes longer than this, please contact our live support who will be able to help you.
Do I get a physical copy of this software?
No, we distribute our software by digital means only. The software box is only representative of the software.
Do you provide updates?
Yes, all customers are entitled to lifetime updates
Do I get support after I purchase the product?
Yes, you can access our support via live chat, telephone or from our online helpdesk.
I need some modifications made, who do I contact?
Please contact our support desk, a member of staff will put you in touch with the right person.
What server requirements do I need to have to run this software?
Does your software run on a shared server?
Yes, as long as the server meets the script requirements. However if your site becomes popular we strongly recommend a dedicated server.
How do people add audio and video?
Your users can record their audio and video clips directly to your site! They don't need any special software - just a microphone and webcam will do.
Can I turn features on or off?
Yes, most features can be turned on or off from the admin area
How can I insert my own template?
We use a SMARTY templating system, making it very easy for you to integrate your own design in to the software.
Can I remove the "Powered By" link in the footer of the software?
No, removal of this copyright notice voids your right to support
I have bought a nulled (pirated) copy of your script from someone else, can I get support from you?
If you were unfortunate enough to buy a nulled copy of our script from someone else, then you will have to purchase a license before you can get support from us.